For questions about policies please contact
Customer Service at: Customerservice@evolvedpersonaltraining.com
Below is the overview of Evolved Personal Training Client agreement.
This section includes excerpts from Evolved Personal Training LLC "Personal Training Contract" which is acknowledged and signed by all clients prior to training. These excerpts are/is to be used as clarification for issues regarding training or association with Evolved Personal Training LLC but is not limited to the overview listed below. A copy of a client's contract is emailed to the client upon completion and can be provided upon request of the client or guardian.
Policies and Procedure Overview
Terms & Conditions:
Client understands that this contract is a personal training agreement for a program consisting of strenuous physical activity, including but not limited to walking, running, weight training, strength training, and aerobic activity. The client affirms that they do not suffer from any disability that would prevent or limit participation in this program.
Length of agreement: This agreement is based on a recurring monthly term. Once an agreement has been signed, a minimum one-month term is required. Auto-renewal will occur on the 1st of each month, continuing until the client terminates the contract. Termination of additional renewals must occur in person with staff or owners before the first of the following month. Terminating training before the end of the training month does not issue reimbursement for unused sessions.
Method of Payment: The client must put a Debit or Credit Card on file. Debit or credit accounts associated with clients will be auto-charged for fees due in accordance with this agreement. Payments of these charges must be paid in full before the fulfillment of the agreement. If a client chooses to make payments in other forms (cash or check), those payments must be made before the 1st of the term month. This action would result in the client’s debit or credit account not being charged for that term. The card would be charged for the following month if no other form of payment is received. In the event that payment is not made within 1 day from the date due, suspension of training would occur until the outstanding balance owed under this agreement is paid. Failure to pay shall result in service/training sessions being suspended until the account is brought current.
Payments: Payment shall be made under the following method: Monthly auto-recurring. All transactions shall be subject to local taxes and fees. The client hereby agrees to provide the client’s credit/debit card information, and in the event that payment is not made prior to the date said payment is due, the client authorizes Evolved Personal Training L.L.C. to charge said credit/debit card for the amount of fees owed. Additional training sessions may be purchased for additional fees, and the client approves this authorization. The client understands and agrees that increases in price over time are to be expected and agrees to these increases. The client also understands and agrees to be responsible for all collection costs and attorney’s fees associated with the collection of any fees owed to Evolved Personal Training.
REFUNDS/PRORATING POLICY: Evolved Personal Training LLC does not issue refunds for unused training sessions or any other products or services. All sales are final. No guarantees, offers, or promotions are valid for refunds. A 4% processing fee will be added to all other types of refunds approved by Evolved Management.
Challenges: If the client is participating in the 4-week challenge (indicated above) and loses 7% of their beginning body weight within the 4 weeks of the challenge, they are entitled to a refund in the amount of the challenge “entry fee”. Clients can only participate in a single 4-week challenge.
Non-Transferability: The client acknowledges and agrees that this contract is not transferable or assignable.
Cancellation/5-hour cancellation policy: If a client is unable to make it to their training session, they should notify Evolved Personal Training Management via phone call. Facility front desk numbers can be found on EvolvedPersonalTraining.com. Sessions canceled within the 5-hour cancellation period for the sole reason of inclement weather may be rescheduled to a different date without the loss of the training session. School cancellation does not declare a session canceled. If the client fails to show up for any scheduled training session, the client understands that they will be charged and agrees to be responsible for said charges. At no time should the client or trainer assume that a training session is canceled without following the proper cancellation procedure. If neither the client nor trainer attempts to make communication, and the client does not show up to the session for any reason, this is considered a “No Show,” and the client agrees to forfeit the training session, and no rescheduling of said session will be allowed. Every effort will be made to reschedule a properly canceled training session according to the availability of the client and trainers. If a client arrives late, the client shall receive training for the remainder of the client’s session allotted time with no adjustment in payments. No sessions may continue beyond the predetermined training time.
Semi-private training: The client understands that pricing for training sessions and monthly pricing does not change when other clients are added or removed from the training sessions. New clients may be added to the training sessions without notice to the client or other client participants in the training sessions. No more than 4 participants can be in a training session at one time.
No rollover, accumulation, or stockpiling of unused training sessions is allowed. The agreement is a monthly term based on an allotted number of training sessions. Unused sessions will be forfeited. The number of sessions will be reset on the first day of the following month. Clients do have the option to temporarily join other training sessions outside of their normal scheduled sessions with proper notice to use their correctly allotted number of monthly sessions. Sessions cannot exceed 4 clients per trainer. The client agrees to the training contract with Evolved Personal Training LLC, not with a specific trainer or staff member, and understands that sessions may be covered by a different trainer without notice to the client. The client’s refusal to train with a particular trainer or client(s) will result in a forfeiture of said session if not properly notified for a reschedule within the 5 hours’ notice period.
Termination of additional auto-renewals must occur in person with staff or owners by signing termination documentation prior to the 1st of the following month. No reimbursement may be issued for dilatory actions on the part of clients.
The client or guardian grants Evolved Personal Training LLC permission to take and/or reproduce any photographs taken of the client or participants for the purpose of publication, promotion, illustration, advertising, trade, or legal, in any manner or in any medium with additional notice to the client or guardian.
Release of Liability: The client, for themselves, their heirs, executors, administrators, relatives, and assigns, hereby releases Evolved Personal Training L.L.C., its employees, contractors, subcontractors, shareholders, directors, and officers from any and all claims, demands, controversies, damages, actions, and causes of action on account of illness, sicknesses, soreness, medical conditions, personal injury, death, loss of services or consortium, property damage, and any and all other loss and damage of every kind and nature that may occur while, during, or as a result of their activities or use of machinery and training equipment associated with the personal training under this contract, regardless of fault. Evolved Personal Training LLC reserves the right to terminate this training contract at any time.
(above excerpt taken from Evolved Client Agreement signed by all Evolved Personal Training LLC Clients)
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