For questions about policies please contact
Customer Service at: 859.443.2332
Below is the overview of Evolved Personal Training Client agreement.
This section includes excerpts from Evolved Personal Training LLC "Personal Training Contract" which is acknowledged and signed by all clients prior to training. These excerpts are is to be used as clarification for issues regarding training or association with Evolved Personal Training LLC but is not limited to the overview listed below.
Policies and Procedure overview
Auto renewal will occur on the 1st of each month continuing until client terminates the contract. Termination of additional renewals must occur in person to staff or owners.
Client must put personal Debit or Credit Card on file. Debit or credit account associated with client will be auto charged for fees due in accordance with this agreement. Payments of these charges must be paid in full prior to fulfilment of agreement. If client chooses to make payments in other forms (cash or check) those payments must be made prior to 1st of term month. This action would result in client’s debit or credit account not charged for that term. Card would be charged for following month if no other form of payment is received. In the event that payment is not made within 1 day from the date due, suspension of training would occur until outstanding balance owed under this agreement is paid. Failure to pay shall result in service/ training sessions being suspended until account is brought current. Premium membership: Amenities may vary based on location. See facility for details, restrictions may apply. In the event that payment is not made prior to the date said payment is due Client authorizes Evolved Personal Training to charge said credit/debit card for the amount of fees owed. Additional training sessions may be purchased for additional fees, and Client approves this authorization. Client understands and agrees to be responsible for all collection costs and attorney’s fees associated with the collection of any fees owed to Evolved Personal Training. REFUNDS/ PRORATING POLICY: Evolved Personal Training LLC does not issue refunds for unused training sessions. Evolved Personal Training LLC will allow clients to prorate their following month’s reoccurring payment for 50% the cash value of unused sessions from the previous month. 4% processing fee added on all other types of refunds approved by Evolved Management. Non Transferability: Client acknowledges and agrees that this Contract is not transferable or assignable. Cancellation/5 hour cancellation policy: Client acknowledges and agrees that appointment times are reserved and that cancellations must be made a Minimum of 5 hours in advance of the start of the scheduled training time by contacting their specific trainer via App, phone or text. Training sessions canceled for any reason within the 5-hour cancelation period cannot be rescheduled and the client agrees to forfeit that training session. In the case where your trainer is unreachable client must contact the manager of the facility in which they train leaving a message or voicemail. Managers contact information can be found at evolvedpersonaltraining.com. Sessions canceled within the 5 hour cancellation period for the sole reason of Inclement weather may be rescheduled to a different date without the loss of the training session. School cancellation does not declare session canceled. If client fails to show on any scheduled training session, client understands that client will be charged and agrees to be responsible for said charges. At no time should the client or trainer assume that a training session is canceled without following proper cancelation procedure. If neither the client or trainer attempt to make communication and the client does not show to the session for any reason this is considered a “No Show”, the client agrees to forfeit the training session and no rescheduling of said session will be allowed. Every effort will be made to reschedule a properly cancelled training session according to the availability of the client and trainers. If client arrives late, client shall receive training for remainder of client’s session allotted time. No sessions may continue over pre-determined training time.
Partner/ Small Group: Clients Absent to regularly scheduled training sessions agree to forfeit said sessions unless pre-written agreement has been made with said client, group members and owners of Evolved Personal Training LLC.
No rollover, accumulation or stockpiling of unused training session is not allowed. Agreement is monthly term based on allotted number of training sessions. Unused sessions will be forfeited. Number of sessions will be reset on the first day of the following month. Termination of additional auto renewals must occur in person to staff or owners by signing termination documentation prior to the 1st of the following month. No reimbursement may be issued for dilatory actions on part of clients. Client or guardian grants Evolved Personal Training LLC permission to take and or reproduce any photographs taken of client or participants, for the purpose of publication, promotion, illustration, advertising, trade or legal, in any manner or in any medium. Referral program amenities are considered when the person referred signs a new contract; not joining an existing client.
Released of Liability: Client, for himself/herself, his/heirs, executors, administrators, relatives, and assigns, hereby releases Evolved Personal Training L.L.C., it’s employees, contractors, subcontractors, shareholders, directors, and officers from any and all, claims, demands, controversies, damages, actions and causes of action on account of illness, sicknesses, soreness, medical conditions, personal injury, death, loss of services or consortium, property damage and any and all other loss and damage of every kind and nature which may occur while, during, or as a result of my activities or use of machinery and training equipment associated with the personal training under this contract, regardless of fault. Evolved Personal Training LLC. Reserves the right to terminate this training contact at any time.
(above excerpt taken from Evolved Client Agreement signed by all Evolved Personal Training LLC Clients)