Frequently Asked Questions

Here at Evolved Personal Training we strive to provide the highest levels of training, accountability and results for each and every one of our clients. If you are having any issues or concerns related to your training at Evolved Personal Training, please contact Evolved Customer Service at 859.443.2332. 

A client can reschedule their training sessions by notifying Evolved Customer Service at (859)443-2332 or Customerservice@evolvedpersonaltraining.com. Do not contact your trainer directly to reschedule or cancel training sessions. A training session cannot be rescheduled if it is within 5 hours of the start time of the prescheduled training session. 

Evolved Personal Training requires that if a client cannot attend a training session the client must inform Evolved Managment a minimum of 5 hours prior to the scheduled start time of the session. Any session in which the client does not inform Evolved within the allotted time is considered a late cancel no matter the reason for the cancelation. There are no refunds for late cancels or no shows.

Evolved Personal Training Contracts allow for clients to make up unused, properly canceled, training sessions the following month. Make up sessions must be scheduled on different days then regularly scheduled sessions.  

Evolved does not issue refunds. Contact Evolved Customer Service for more details.  

If a client knows they are going to be missing their training sessions in the next calendar month they can notify Evolved Customer Service and request a prorating of those sessions from their upcoming month's reoccurring payment. This only applies to future months payments and does not apply to a current month's sessions or payment. 

A client may adjust their training contract by contacting Evolved Customer Service. Any change in training days, times or participants will result in a new contract to be created. No change in training days, times or number of participants can occur until the new contract is completed, signed and payments have been received. 

Clients can purchase single training sessions outside of their current contract at full price at their request.

Evolved Personal Training sessions can allow up to 4 participants per training session. If a client would like to add a person to their training sessions with them then the new participant must contact Evolved Customer Service prior to the training session so that proper client information can be received.

If a client has someone who would like to join them and "try" a single training session, then a fee equal to the regular price of a single training session at that training location will be added to the active Evolved Clients bill for this session. Non-active Evolved clients can only try up to one training session and the active Evolved client but be in attendance for this trial session to occur. 

Our number one goal is to keep our clients and staff safe. 

In the event that Evolved Personal Training is declared closed by Evolved Management due to holidays, weather or other issues Evolved Personal Training will post on the home page of EvolvedPersonalTraining.com and post will be made in the Evolved App group informing all clients and trainers when the facility will reopen again. 

Sessions canceled within the 5-hour cancellation period for the sole reason of Inclement weather may be rescheduled to a different date without the loss of the training session. School cancellation does not declare session canceled. If client fails to show on any scheduled training session, client understands that client will be charged and agrees to be responsible for said charges. At no time should the client or trainer assume that a training session is canceled without following proper cancelation procedure. If neither the client or Evolved attempt to make communication and the client does not show to the session for any reason this is considered a “No Show”, the client agrees to forfeit the training session and no rescheduling of said session will be allowed. Every effort will be made to reschedule a properly cancelled training session according to the availability of the client and trainers. If client arrives late, client shall receive training for remainder of client’s session allotted time with no adjustment is payments. No sessions may continue over pre-determined training time.  

In a situation where a client must terminate their training contract, stop their training or wish to pause their training the client must Terminate their training contract in person at 

Evolved Personal Training.  

Excerpt from Training Agreement:

   Termination of additional auto-renewals must occur in person with Managment(not your trainer) by signing termination documentation prior to the 1st of the following month. No contract termination is accepted via phone, text or email. Contract must be terminated in person at Evolved facility. No reimbursement may be issued for dilatory actions on the part of clients.
 

Please refer to Evolved Personal Training Policies & Procedures within training contract.